The Office of the Tax Ombudsman has disclosed that it has successfully resolved 82 per cent of the complaints and disputes brought before it, highlighting its growing role in addressing disagreements between taxpayers and tax authorities.
The office said the achievement reflects its commitment to promoting fairness, transparency and accountability in Nigeria’s tax administration system while ensuring that taxpayers receive appropriate treatment.
The Tax Ombudsman also called for an expansion of its operations and institutional capacity to enable it to handle a wider range of complaints and improve access to its services across the country.
The proposed expansion is expected to strengthen its ability to intervene in disputes involving taxpayers, tax authorities and other relevant stakeholders, particularly as Nigeria continues to implement changes to its tax administration framework.
The office maintained that an effective tax dispute resolution mechanism is essential to building public confidence in the tax system, encouraging voluntary compliance and reducing unnecessary conflicts between taxpayers and revenue-generating agencies.
It further emphasised the need for taxpayers to understand their rights and available channels for seeking redress whenever they believe they have been unfairly treated by tax authorities.
The development comes amid ongoing efforts by the Federal Government to strengthen tax administration, improve revenue generation and establish a more transparent and efficient taxation system.
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